Privacy Policy

Bafanda Freight ("we", "us", or "our") provides freight forwarding, consolidation, FBA logistics, warehouse storage & distribution, and DDP (Delivered Duty Paid) services. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website or use our services.

1. Who we are

Bafanda Freight is a freight forwarding company based in Shenzhen, China. We act as an intermediary between shippers, carriers, customs authorities, and last-mile delivery partners to move cargo internationally. Our registered business address is:

2. Information we collect

We collect only the information needed to arrange and complete your shipment. This may include:

• Contact and identity information — your name, company name, email address, phone number, and billing address.
• Shipment information — origin and destination, cargo description, HS codes, weights and dimensions, container or tracking numbers, commercial invoices, packing lists, and bills of lading.
• Customs and compliance information — importer/exporter of record details, EORI or VAT numbers, company registration numbers, and power-of-attorney documents required for customs clearance.
• Payment information — bank account or transaction details, processed through our payment providers.
• Usage information — IP address, browser type, pages visited, and how you interact with our website (via cookies and similar technologies).

3. How we use your information

• To arrange carriage, book space with ocean and air carriers, prepare shipping documents, and manage customs clearance and last-mile delivery.
• To provide quotes, booking confirmations, shipment updates, and tracking notifications.
• To respond to your enquiries and support requests.
• To meet our legal and regulatory obligations, including customs declarations, sanctions screening, and security filings.
• To improve our services, website, and customer experience.

4. Legal basis for processing

We process personal information on the following legal bases:

• Performance of a contract — to provide the freight forwarding services you have requested.
• Legal obligation — to comply with customs, tax, and transport regulations.
• Legitimate interests — to operate and improve our business and website, provided your rights are not overridden.
• Consent — for optional marketing communications, which you may withdraw at any time.

5. How we share information

We share information only to the extent necessary to move your cargo. Recipients may include:

• Ocean and air carriers, trucking companies, and warehouse operators involved in your shipment.
• Customs authorities, customs brokers, and regulatory agencies in origin, transit, and destination countries.
• Insurance providers, when cargo insurance has been arranged.
• Technology and payment service providers that help us run our platform.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

6. International data transfers

Freight forwarding is inherently cross-border. Your shipment and customs information may be transferred to, and processed in, the countries your cargo travels through or is delivered to. Where required by law, we apply appropriate safeguards such as standard contractual clauses to protect transferred data.

7. Data retention

We retain personal information for as long as needed to complete your shipment and to satisfy legal record-keeping obligations. Customs and tax laws commonly require us to keep shipping documents for three to seven years, after which records are securely deleted or anonymised.

8. Cookies

We use cookies to understand how visitors use our website and to remember basic preferences. You can control or delete cookies through your browser settings; disabling cookies may affect some site functionality.

9. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion or restriction of processing.
• Request a copy of your data in a portable format.
• Object to processing based on legitimate interests, or withdraw consent where consent is the basis.

To exercise any of these rights, contact us using the details in section 11.

10. Data security

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, and misuse, including access controls, encryption in transit, and secure storage of shipping documents.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

12. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will reflect the most recent revision. We encourage you to review this page periodically.